Company Policy

Privacy Policy

Keeping Data Secure. Helping Patients for Sure.

Dear valued customer,

Welcome to the services provided by Sigknow Biomedical Corporation (hereinafter referred to as "the Company"). In order to safeguard your privacy and allow the Company's system to record and use your personal information when necessary to provide you with better services, we hereby explain the Company's privacy protection policy.

I.       Purpose
To respect your personal privacy rights and comply with the General Data Protection Regulation (GDPR), we hereby explain the Company's privacy protection policy to help you understand the principles of processing your personal data when you use the Company's services, as well as the scope and purpose of data collection and utilization, with the aim of ensuring that we absolutely protect and respect any information you provide.

II.      Objectives
1.     The Company shall ensure the confidentiality, integrity, and availability of personal data collected, processed, and utilized in the execution of external business and internal administrative operations, to reduce the risk of personal data being improperly disclosed or leaked, avoid infringement of personal rights, and promote the reasonable use of personal data.
2.     Establish standard operating procedures related to personal data protection for the Company, to prevent operational negligence and accidents, continuously strengthen the awareness of personal data protection and policy compliance among Company employees and minimize the probability of incidents endangering data protection.
3.     Implement personal data protection management to prevent improper or unlawful use by humans, and deter behaviors such as hacking, virus intrusion and destruction.
4.     Safeguard the legitimate exercise of individuals' autonomy rights over personal data and continuously maintain the integrity and accuracy of personal data.

III.     Applicability
This policy applies to Company personnel, outsourced personnel, subcontractors, etc., who involves in the collection, processing, and utilization of personal data in the execution of external business and internal administrative operations.

IV.    Collection, Processing, and Utilization of Personal Data
1.     The collection, processing, and utilization of personal data by the Company for various business activities shall, unless otherwise provided by law or with the consent of the data subject to share personal data, be relevant, appropriate, not excessive, and legally conducted for processing and sharing personal data.
2.     When outsourcing the collection, processing, and utilization of personal data for various business activities, business units shall sign contracts in accordance with the provisions of legal orders, clearly stating the requirements for personal data security measures, and assume the responsibility of supervision and review, retaining regular supervision-related confirmation records.
3.     Utilization and transmission of personal data:
(1)   The Company has the right to utilize and internationally transfer personal data obtained for specific purposes or within the scope permitted by law, with the period of retention ending upon the expiration of the personal data file retention period, with a maximum retention period of 7 years, with Taiwan as the primary region of use and overseas regions including the United States, Singapore, etc.
(2)   Unless obtaining your consent or other special provisions of the law, the Company will not disclose your personal data to third parties or use it for purposes other than those for which it was collected; meanwhile, the Company will endeavor to maintain the security of all personal data using reasonable technology and procedures.

V.     Personal Data Protection
1.     We have established a Personal Data Protection Management Organization, clearly defining the responsibilities and obligations of relevant personnel, and implementing a personal data management system.
2.     We adhere to the security maintenance requirements of the General Data Protection Regulation (GDPR), regularly conducting risk assessments of personal data, and taking appropriate security measures to fulfill our responsibility to protect personal data properly.
3.     When granting access permissions to personal data, we only provide the minimum permissions required for business needs and implement responsibilities segregation and permission review.
4.     If we collect your personal data through our website, each individual website will provide a website privacy protection policy, specifically explaining how we collect, use, and protect the personal information you provide, as well as detailing the technical details (such as Cookies) and usage policies for collecting personal information on the website.
5.     When the specific purpose of collecting personal data disappears or the retention period expires, we will proactively delete, stop processing, or using relevant personal data upon request from the data subject. However, this does not apply to cases where it is necessary to perform statutory duties or business tasks, or with the written consent of the data subject.
6.     In the event of a violation of the General Data Protection Regulation (GDPR) or related regulations regarding personal data incidents, we will immediately activate emergency notification and response procedures, and handle subsequent matters in accordance with relevant regulations.

VI.    Collection and Use of Personal Data on the Official Website
In order to provide you with the best interactive services on our company's official website (www.sigknow.com), we may request certain personal information from you. The scope of this collection is as follows:
1.     When you use interactive features such as "Contact Us" or "Schedule a Demo" on our website, we may retain the personal information you provide, including your name and email address.
2.     During general browsing, our servers automatically record certain information, including your IP address, usage time, browser used, browsing activities, and click data. This information is recorded for internal use only and will not be disclosed to third parties or used for purposes other than improving website services, unless we obtain your consent or are required to do so by law.
We are committed to ensuring the privacy and security of your personal data. If you have any concerns or questions about how your personal information is handled on our website, please feel free to contact us.

VII.   Rights of Data Subjects
1.     In accordance with the General Data Protection Regulation (GDPR) and relevant laws, our company provides data subjects with the following rights regarding their personal data:
(1)    Right of access, GDPR Art.15
(2)    Right to rectification, GDPR Art.16
(3)    Right to erasure, GDPR Art.17
(4)    Right to restriction of processing, GDPR Art.18
(5)    Right to data portability, GDPR Art.20
(6)    Right to object, GDPR Art.21
2.     You have the freedom to choose whether to provide your personal data. However, if you choose not to provide or if the personal data provided is insufficient for confirming your identity, or if our company discovers instances of identity theft, misuse of others' personal data, or provision of false information, you may lose the right to participate in related business activities.

VIII.  Update Personal Data
If you discover that the data provided or used by our company is incorrect or if your information has changed, please notify the relevant department of our company to update your data as needed.

IX.    Policy Amendments
Our company will periodically revise and publish this policy in response to changes in societal norms, legal requirements, or technological advancements. We are committed to adopting the latest technologies and regulations to safeguard your privacy rights. Therefore, we recommend that you regularly review this policy. By continuing to use our company's products or services after any modifications to this policy, you agree to the updated terms and conditions, ensuring the protection of your rights.

X.     Contact Information for Personal Data Protection
If you have any questions, concerns, or feedback regarding this policy, or if you believe that our company is not in compliance with this policy, please feel free to contact us using the following channels:

Personal Data Protection Contact Phone : +886 2 27612577
Complaint Email Address : [email protected]

We welcome your inquiries and feedback. If you believe that we may have difficulty resolving disputes related to your personal data, you also have the right to file a complaint with the relevant data protection authority at any time.

(version: 2023-09-15)

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